Refund policy

RETURN POLICY

We are confident you’ll love our shoes but in case you just need to return them, we offer easy and free returns on all full price merchandise. Return labels are included in the package you will receive, contact us at letschat@sclarandis.com  if you need a return label or have a question about your order or return. Please make sure you replace the original shipping label on the box with the new return label. 

All Items including those marked “on sale” are eligible for free returns within 21 days from the time of delivery, with a $15 restocking fee.  All returns must be completely unworn and in the original packaging including tags, shoe box, and dust bags. Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust  and matting to the new leather outsoles. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back. Please note Sclarandis reserves the right to refuse any return on merchandise that does not meet our requirements.  

All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.

If you have any doubt your return will be accepted, we kindly encourage you to reach out to us at letschat@sclarandis.com and to include pictures of the item. Please be patient when you send your inquiry, as we're still a small company ...

Here is a tip: always try shoes on a carpeted and clean surface to avoid any sign of wear and scratches on the outsole.

Please allow 7-14 business days from the time we receive your package for your return to be processed. Your refund will be credited to the original credit card that was used for payment or in the form of a gift card.

EXCHANGES

At this time, we’re unable to offer direct exchanges for online orders. If you would like a different size or style, please return your item within 21 days of delivery for a refund and place a new order separately.